Support
A question, a bug, or a feature you're missing? Get in touch.
Easiest from the app: More → Report a bug or share an idea. Please don't include medical data, names or ID numbers.
Frequently asked questions
- Where is my data stored?
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Only on your device, in an encrypted database. Notuvi has no accounts or servers, so we can't see your records. See the Privacy Policy for details.
- Does the app work offline?
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Yes. Everything works offline. You only need a connection to send a report or a message.
- Can I keep records for more than one child?
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Yes. Add another profile in More → Child profiles and switch between them at the top of the screen.
- Can I move my data to a new phone?
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Not yet. The database key stays on the device where it was created, and Notuvi has no sync or import. Before switching phones, create a PDF report for each child (Summary tab) and save it to Files — it's a readable copy of the history, although it can't be loaded back into the app.
- I forgot my PIN. What can I do?
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The PIN can't be recovered or reset — nobody but you knows it. The only way out is to delete and reinstall the app, which removes all records. If you're worried about forgetting it, choose the Face ID lock instead — it can fall back to your device passcode.
- How do I delete all data?
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More → Delete local data. Records, attachments and reminders are removed. This can't be undone.
- I'm not getting reminders.
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Make sure Notuvi is allowed to send notifications: Settings → Notuvi → Notifications. Reminders work for medication prescriptions and next vaccine doses.
- Does Notuvi replace medical records?
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No. Notuvi is your private notebook — it organises information and makes talking to a doctor easier, but it doesn't replace records kept by healthcare providers or medical advice.